Brio Commerce Support (Shopify)

You might have seen orders marked "Ineligible" in your Offer history. These are orders where Vanga AI cannot display post-purchase upsells.

Here are all the known reasons we have currently put together for you to see and take action. This list will be updated every time we find a new reason.

Payment method is not supported - Vanga Ai is built for the Native Shopify Checkout. This means we have to work with the post-purchase page payment limitations. See all unsupported payment methods in the Native Shopify Checkout in 👉🏻 <a href="https://shopify.dev/apps/checkout/post-purchase#:~:text=Alternative%20payment%20methods,a%20credit%20card." rel="nofollow noopener noreferrer" target="_blank">this article</a>.

Vanga AI is not enabled in your Shopify store - Vanga AI will not show upsells if it's not selected as the primary post-purchase upsell app in your store. Enable it from Settings &gt; Checkout &gt; Post-Purchase Page &gt; Select Vanga AI - Upsell assistant &gt; Save.

Sales channel not supported - This is in case the order was placed on your Shopify store from a different platform. This means that if the order is not placed on the Native Shopify Checkout, the post-purchase page can't be displayed.

Commission limit reached - You have reached the commission limit you set in your Billing tab in Vanga AI. Increase the commission limit to keep your upsells from getting paused.

Select a plan to continue upselling - You have exhausted your free upsell credits and you need to select a plan to activate your upsells again.

When a multi-currency application is used on the store - the post-purchase upsell offers won't be displayed on orders with multiple currencies. This again is a limitation that Shopify mentions in 👉🏻 <a href="https://shopify.dev/apps/checkout/post-purchase#:~:text=Duties%20and%20support%20for%20multiple%20currencies%3A%20Post%2Dpurchase%20upsell%20offers%20won%E2%80%99t%20be%20surfaced%20on%20orders%20with%20duties%20and%20multiple%20currencies." rel="nofollow noopener noreferrer" target="_blank">their article</a>.

PayPal Automatic Payments are disabled - the order was paid via PayPal, but no upsell was shown. Shopify automatically submits you for PayPal Reference Transactions approval once you install a post-purchase app on your store. Usually, this validation takes a few days to be done. Check if your PayPal Automatic Payments are Approved in Shopify from your store &gt; Payments &gt; PayPal &gt; Automatic Payments &gt; they should have a status Approved. You can find more information about the Automatic PayPal billing 👉🏻 <a href="https://help.shopify.com/en/manual/payments/paypal/set-up-paypal#using-paypal-for-automatic-billing" rel="nofollow noopener noreferrer" target="_blank">here</a>.

Your main upsell product was deleted from your Shopify store - If you've created a manual upsell with a product that is removed from your store, the upsell won't be displayed to customers.

Your main upsell product’s status is set to "Draft" - Vanga AI will work only if the products are published in your Shopify store.

Your main upsell product is out of stock - Vanga AI will not display upsells for products that are out of stock.

- Payment method is not supported - Vanga Ai is built for the Native Shopify Checkout. This means we have to work with the post-purchase page payment limitations. See all unsupported payment methods in the Native Shopify Checkout in 👉🏻 <a href="https://shopify.dev/apps/checkout/post-purchase#:~:text=Alternative%20payment%20methods,a%20credit%20card." rel="nofollow noopener noreferrer" target="_blank">this article</a>.
 
- Vanga AI is not enabled in your Shopify store - Vanga AI will not show upsells if it's not selected as the primary post-purchase upsell app in your store. Enable it from Settings &gt; Checkout &gt; Post-Purchase Page &gt; Select Vanga AI - Upsell assistant &gt; Save.
 
- Sales channel not supported - This is in case the order was placed on your Shopify store from a different platform. This means that if the order is not placed on the Native Shopify Checkout, the post-purchase page can't be displayed.
 
- Commission limit reached - You have reached the commission limit you set in your Billing tab in Vanga AI. Increase the commission limit to keep your upsells from getting paused.
 
- Select a plan to continue upselling - You have exhausted your free upsell credits and you need to select a plan to activate your upsells again.
 
- When a multi-currency application is used on the store - the post-purchase upsell offers won't be displayed on orders with multiple currencies. This again is a limitation that Shopify mentions in 👉🏻 <a href="https://shopify.dev/apps/checkout/post-purchase#:~:text=Duties%20and%20support%20for%20multiple%20currencies%3A%20Post%2Dpurchase%20upsell%20offers%20won%E2%80%99t%20be%20surfaced%20on%20orders%20with%20duties%20and%20multiple%20currencies." rel="nofollow noopener noreferrer" target="_blank">their article</a>.
 
- PayPal Automatic Payments are disabled - the order was paid via PayPal, but no upsell was shown. Shopify automatically submits you for PayPal Reference Transactions approval once you install a post-purchase app on your store. Usually, this validation takes a few days to be done. Check if your PayPal Automatic Payments are Approved in Shopify from your store &gt; Payments &gt; PayPal &gt; Automatic Payments &gt; they should have a status Approved. You can find more information about the Automatic PayPal billing 👉🏻 <a href="https://help.shopify.com/en/manual/payments/paypal/set-up-paypal#using-paypal-for-automatic-billing" rel="nofollow noopener noreferrer" target="_blank">here</a>.
 
- Your main upsell product was deleted from your Shopify store - If you've created a manual upsell with a product that is removed from your store, the upsell won't be displayed to customers.
 
- Your main upsell product’s status is set to "Draft" - Vanga AI will work only if the products are published in your Shopify store.
 
- Your main upsell product is out of stock - Vanga AI will not display upsells for products that are out of stock.